Return & Refund Policy
Return Policy for Damaged Products
At TRIMUX STORE, we prioritize your satisfaction and aim to provide a seamless shopping experience. Below is our policy regarding returns for damaged products:
Damaged Products:
- If you receive a product that is damaged during shipping or is defective, please contact our customer service team within 7 days of receiving the item.
- We will guide you through the return process and provide a Return Merchandise Authorization (RMA) number if necessary.
- Once we receive the damaged item and verify its condition, we will proceed with the refund.
- Refunds for damaged products will be issued to the original method of payment used for the purchase.
- Shipping charges for returning the damaged item will be covered by us.
Exchange Policy: Please note that we do not offer exchanges for damaged products. Instead, we will process a refund for the damaged item as per our return policy outlined above. If you wish to receive a replacement, we recommend placing a new order for the same item on our website.
Contact Us: If you have any questions or concerns regarding returns for damaged products, please do not hesitate to contact our customer service team at trimuxdmall.store144@gmail.com
We appreciate your understanding and cooperation in adhering to our return policy. Your satisfaction is our priority, and we are committed to resolving any issues promptly.
This Return Policy for Damaged Products is effective as of [effective date] and is subject to change without prior notice. Please refer to our website for the most up-to-date information.